I can not start the browser because it is the first time it happens to me, I have everything working correctly, sorry my English.


  • Can you use the button on the bottom left to copy the log and add it to your question, please?
    – cacahuatl
    Nov 28, 2016 at 1:23
  • Tells me that I copied well and 0 log record
    – leofoli
    Dec 2, 2016 at 14:39
  • Well, standard set of next steps: check for antivirus or security products and check your windows application logs.
    – cacahuatl
    Dec 2, 2016 at 14:48
  • tor.stackexchange.com/questions/17318/… Same as me
    – hhjhh
    Jun 22, 2018 at 9:45

1 Answer 1


I had this problem on linux, I fixed the problem by quitting all tor.exe processes. I think what you should do is close all Tor Browser windows, go to Task Manager, look for any tor.exe processes and possibly firefox.exe processes with "Tor Browser" in the Description column (If you don't see Descriptions then you need to enable it in Task Manager menu > Select Columns).

Last, close all those tor.exe and firefox.exe processes and open Tor Browser again, it should work.

  • Thank you very much for your answer, I already did what you said and nothing is more restart so that nothing bothers me and does the same to me. I'm running out of options
    – leofoli
    Dec 2, 2016 at 14:40
  • In case my answer didn't work, the last resort would is to reinstall tor browser (from torproject.org/download/download-easy.html.en) and restart your computer. That should eliminate any corrupt settings and traces you have. (And if it did work, please click "Mark as Answered" for my answer.) Dec 2, 2016 at 15:27
  • (For some reason I can't edit my above comment) By the way, to uninstall tor browser completely just delete the folder you installed it in. Nothing is stored in the registry, I think. Dec 2, 2016 at 15:32

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