I want to download and use Tor, but something isn't working. I don't want to describe my situation or my problem in public, using IRC or on Stack Exchange. Is there any way that I can get private help from the Tor Project?

2 Answers 2


The Tor Project have "private" support options available that include E-Mail, Telephone and SMS. Further details can be found on their website. https://www.torproject.org/about/contact.html.en#support

Note however, that with E-Mail you're trusting people along the email route (including both ISPs), as Tor don't post any kind of PGP key to encrypt your message with. Telephone and SMS also have similar risks with telephone companies reading/listening to your commuication.

  • 4
    There is no global PGP key for the Tor help desk. A user who wishes to encrypt her emails to the help desk can request a public key from the support assistant who responds to her request.
    – Runa
    Oct 14, 2013 at 19:13
  • 2
    It's worth noting that PGP does not protect email metadata - it will be clear to an adversary that you are communicating with email addresses at torproject.org, with date/time and the subject lines all in the clear and visible.
    – joncam
    Oct 15, 2013 at 14:25

The Tor Project FAQ answers many common questions: https://www.torproject.org/docs/faq.html.en .

Specifically, this answer may help: https://www.torproject.org/docs/faq.html.en#GetTor . As mentioned in that answer, you may also email [email protected] from a gmail account (or other popular, https-supporting webmail provider which also allows for larger (25MB) attachments).

This webpage: https://www.torproject.org/about/contact.html.en has a variety of contact options for you beyond those you mention. In case you don't have access to that site; the best account to email is [email protected] . Again, doing so from an email provider with HTTPS support turned on is advisable, and you may (wisely) consider email as public as IRC in most cases.

FWIW: you can also email help-ar, help-es, help-fa, help-fr or help-zh for language-specific support in ARabic, ESpañol, FArsi, FRench or Mandarin Chinese (ZH)

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